Ping Identity is a leader in identity security, enabling organizations to manage user identities and access efficiently while safeguarding against security threats.

As an Information Security Analyst, you will work closely with Ping Identity’s customer facing organisation to provide assurance of the internal security program by engaging in customer assessments and audits, working with internal teams and control owners to understand, document and implement customer contractual security requirements, take a continuous improvement approach to customer-facing security assurance packages and documentation, working closely with Legal and contract specialists to review and negotiate customer contractual terms for security. You will be focused on improving the customer experience and streamlining the sales pipeline through effective communication of Ping Identity’s security and risk posture.

You will:

• Manage Ping Identity’s customer-facing documentation and assurance material;
• Manage customer questionnaires, RFx and security assessments;
• Support customer audits;
• Help manage the compliance and audit platform, working with system owners to implement automated evidence collection and validation to ease the customer audit lifecycle.
• Collaborate with the Information Security team for continuous improvements for customer contractual controls and the internal security program.
• Maintain relationships with customers and internal stakeholders and control owners alike.
• Identify and implement improvements for the Sales Organisation to self-service customer-facing security assurance material to alleviate impact on system and control owners.
• Define internal audit procedures and frameworks in accordance with customer requirements.
• Evaluate compliance with contractual, regulatory and compliance requirements.

You have:

• 3+ years of experience in a customer focused role in the information security or information technology field.
• Understanding of effective security controls at the systems, network, and application level and how to apply with cloud-based services.
• Experience working with AWS, GCP, or Azure.
• Experience with customer security assessments.
• Experience handling and coordinating response to customer enquiries regarding technology or security issues.
• Knowledge of industry standard security control frameworks and guidelines.

You have an advantage if you have:

• Experience with audit and compliance platforms
• Experience managing audits and auditors
• CISSP, CISM, CISA or Comptia Security+

Education Requirements:

• Bachelor's Degree in business or computer science related field or equivalent experience